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Secret Ideas That Lead To A Successful Business
An Increasingly Popular Service
Posted  by Paul Edwards on Nov 29, 2016 in Services | 
There is a service now available for all small businesses, law firms and medical practices which is gaining in popularity with good reason. The service is a professional answering service and it is rapidly replacing answering machines in many small businesses and other establishments. The service not only replaces the need for an answering machine but is also replacing receptionists in many businesses as it offers a quick and reliable response to all incoming calls during hours specified by the business. Many people thought that an answering machine was a very poor response for customer care requests and so many businesses are happy to replace the machines with a more human response. The larger businesses can of course afford to hire a receptionist to answer incoming calls but that is rarely the case for smaller businesses and yet if a small business were to miss a call, it could be a potential client whose call they missed and so therefore would have cost them money. Whilst an answering machine for many businesses was acceptable if they could not afford a receptionist, they were widely known to be a poor substitute as there is nothing as reassuring as a human voice answering the phone. The professional answering services are therefore a welcome alternative to answering machines especially as they are cheaper than hiring a receptionist and yet can perform the same duties as a receptionist. When a small business hires one of these services, they will be allowed to have the service tailor made to their needs, dictating the hours the service operates and how to contact them if needed to be informed of an important incoming call. The professional staffs employed by these answering services are either already trained in customer care or are especially trained in order that they can always be relied on to give a polite and courteous response when answering a phone. With no worries about a phone call going unanswered, many small business owners find that they have additional time available for more important tasks such as acquiring more orders for whatever services or products they provide and may even be able to make time for a business lunch or game of golf. If required the answering services can make appointments on behalf of the business owner and generally managing their business calendar but that is up to the individual owner as to whether or not they would like to take advantage of this and other services which may be offered. In certain circumstances for some businesses, it is an advantage if the phones can be answered 24 hours a day and if this is what is requested, most of the answering services will be happy to oblige but at an extra cost of course. Doctors and lawyers are also very bus