Get your own re.vu page!Sign InShare This ProfileShare on TwitterShare on FacebookShare on LinkedInShare on Google+Eric ToczekUpdated October 2012Strategic Leadership in Email and Technology FieldsExperienced IT professional, with a track record of bringing in best practices to growing organizations. In addition I have spent valuable time in a Value Added Reseller role, looking outside in to organizations in order to further maximize value to ITs customers, while attempting to lower overall cost. Several key projects include a design and roll out of a Virtual Desktop Infrastructure, growth and stabilization of a highly scalable Email Infrastructure, and deployment and process standardization for a new key business application while rolling out a consolidated storage environment; with building the application on top of that storage environment .TimelineDirector of EmailSynacorSep 1, 2011 - CurrentDirector of the Email Product at Synacor, providing Managed and Hosted email services for ISPs, serving millions of mailboxes. Held responsibilities over the Email Product, Operations and Development• Held responsibility over the email product’s P&L, with the creation of costing models to use on sales opportunities, and also to determine potential areas of efficiency to reduce cost• Provided Project Management over client migrations, as well as the launch of enhancements to the product• Ownership of the Product, in absence of a dedicated Product Manager• Worked to build out the roadmap of feature enhancements• Prioritized enhancements, against client builds andcustomization• Worked with vendors to determine their ability to fill roadmapitems, in a build vs. buy determination• Communicated roadmap out to clients, and gathered their input and additional requirements• Interacted with other Product Managers in the organizationwhen product changes required the Email Product to be changed • Provided management and coaching to the email team• Delegation of key tasks down to members of the team to ensure effective and efficient use of human resources• Assisted in the career development of members of the team, as they advanced into new and more challenging roles, successfully• Worked with Sales team to get our clients to understand the value proposition of moving to Synacor• Participated in industry events, like MAAWG, as well as working in Advisory Boards for our key Vendor/PartnersEmail Operations ManagerSynacorMar 1, 2010 - Sep 1, 2011I managed a team of Email Administrators, Email Engineers and Postmaster providing hosted/managed email services for ISPs. Worked with the team to increase operational efficiency, and provide better value for our customers. - Focus on creating a good culture of open communication between the operations team and the development/product team- Increasing level of Automation to increase reliability and predictability, and provide the right level of effort spent for a given task- Provide better Metrics for the environment, to better un