tcsf.com
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TCSF.COM Automating Good Governance in Outsourcing... Home Solutions Managed Services About Us What We Do TCSF provides turnkey, software solutions -- and managed services -- designed for the good governance of outsourcing contracts and relationships. Our solutions are utilized by both consumers and vendors of outsourcing services, operating within multi-client and multi-vendor contexts. TCSF provides turnkey, software solutions -- and managed services -- designed for the good governance of outsourcing contracts and relationships. The demand for better governance of outsourcing contracts is about to explode, exponentially, and Triton Objects is positioned to handle a rigorous set of new requirements that will result from it. Triton Objects is an Internet based ERP, designed for the Extended Enterprise, battle tested in production, since 2003, on some of the largest and most complex outsourcing engagements in the world. It is deployed on outsourcing contracts where the buy-side outsourcing consumers were early adopters of the ITIL services life cycle and their software demands, put on the contract, could not be satisfied by legacy ERP systems. The core of ITIL, Service Strategy, is synonymous with IT Governance defined as 'A discipline for providing shareholders with transparency and operational insight into the economic value of IT assets and IT Services, in order to establish an empirical or factual basis for making good strategic decisions.' ITIL is one of the most sought after IT certifications today and the most widely adopted framework of its type in the world. The explosive demand for ITIL certification helps explains why IT governance is in such demand. ITIL Service Strategy is composed of 5 main processes -- automated by Triton Objects -- strategy and business relationship management, service portfolio management, demand management and financial management. They are the processes driving the new set of requirements outsourcing vendors will soon need to address, if they are not already, to satisfy their increasingly ITIL savvy clientele. For example, they will be asked to support pro-forma billing life cycles, producing invoices long before they are due, so clients can fully review them for errors. They will be required to provide extremely detailed invoices, so clients can analyze the cost components of their consumed services. They will be expected to include client cost allocation hierarchies, within service invoices, so their clients can implement charge-back systems, to control demand, and perform ROI analysis. They will be expected to manage thousands of changes to those hierarchies, on a monthly basis, so outsourcing vendors can truly become fully integrated members of the extended enterprise. And these are just a few of the requirements thrown up by the financial and demand management processes. The good news for outsourcing vendors and consumers is Triton Objects already handles these new requirements and can be i
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