网站综合信息 www.4pscc.com
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    • 域名年龄:14年7个月23天  注册日期:2010年10月06日  到期时间:2014年10月06日
      邮箱:abuse  电话:+86.5922577888
      注册商:BIZCN.COM, INC. 
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    4pscc.com

    域名年龄: 14年7个月23天
    注册时间: 2010-10-06
    到期时间: 2014-10-06
    注 册 商: BIZCN.COM, INC.
    注册邮箱: abuse
    联系电话: +86.5922577888

    获取时间: 2014年01月16日 17:17:50
    Domain Name: 4PSCC.COM
    Registrar: BIZCN.COM, INC.
    Whois Server: whois.bizcn.com
    Referral URL: http://www.bizcn.com
    Name Server: NS5.CNMSN.NET
    Name Server: NS6.CNMSN.NET
    Status: clientDeleteProhibited
    Status: clientTransferProhibited
    Updated Date: 2013-05-20
    Creation Date: 2010-10-06
    Expiration Date: 2014-10-06

    >>> Last update of whois database: Thu, 2014-Jan-16 09:18:34 UTC <<<

    Domain name: 4pscc.com
    Registry Domain ID:
    Registrar WHOIS Server: whois.bizcn.com
    Registrar URL: http://www.bizcn.com
    Updated Date: 2013-05-20T05:30:05Z
    Creation Date: 2010-10-06T16:15:52Z
    Registrar Registration Expiration Date: 2014-10-06T16:15:52Z
    Registrar: Bizcn.com,Inc.
    Registrar IANA ID: 471
    Registrar Abuse Contact Email: abuse
    Registrar Abuse Contact Phone: +86.5922577888
    Reseller:
    Domain Status: clientDeleteProhibited
    Domain Status: clientTransferProhibited
    Registry Registrant ID:
    Registrant Name: xiaobin yan
    Registrant Organization: yanxiaobin
    Registrant Street: xiamen
    Registrant City: xiamen
    Registrant State/Province: fujian
    Registrant Postal Code: 361004
    Registrant Country: cn
    Registrant Phone: 13917967400
    Registrant Phone Ext:
    Registrant Fax: 5922686080
    Registrant Fax Ext:
    Registrant Email: yakoy
    Registry Admin ID:
    Admin Name: xiaobin yan
    Admin Organization:
    Admin Street: xiamen
    Admin City: xiamen
    Admin State/Province: fujian
    Admin Postal Code: 361004
    Admin Country: cn
    Admin Phone: 13917967400
    Admin Phone Ext:
    Admin Fax: 5922686080
    Admin Fax Ext:
    Admin Email: yakoy
    Registry Tech ID:
    Tech Name: dujian chen
    Tech Organization:
    Tech Street: xiamen
    Tech City: xiamen
    Tech State/Province: fujian
    Tech Postal Code: 361004
    Tech Country: cn
    Tech Phone: 05925563108
    Tech Phone Ext:
    Tech Fax: 05925565828
    Tech Fax Ext:
    Tech Email: kf
    Name Server: ns5.cnmsn.net
    Name Server: ns6.cnmsn.net
    DNSSEC: NotsignedDelegation
    URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
    >>> Last update of WHOIS database: 2014-01-16T09:19:10Z

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    抓取时间:2014年01月16日 17:17:40
    网址:http://www.4pscc.com/
    标题:About Us-4PS Contact Center International Standards Organiza
    关键字:
    描述:
    主体:
    About Us   |   Vision and Mission   |  Organizations   |  Authentication System   |  Results   |  Members and Partners
    “CNCBA Contact Center Industry Standard Study Group”, established in 2005, is guided by the Ministry of Industry and Information. Reported by CCTV-4 International Channel, together with Annual Best Contact Center Award being held, CNCBA Contact Center Industry Standard Study Group is officially upgraded to 4PS Contact Center International Standard Committee, and declares to the world the official establishment of an international standard organization engaged in the research on customer interaction and customer relationship management.
    Through three-year industry survey, research and demonstration, 4PS Contact Center International Standard Committee was established in 2010. It is the only one committee that is directly initiated by National Software and Integrated Circuit Public Service Platform, Ministry of Industry and Information and China Contact Center & BPO Association(CNCBA), and jointly established by experienced managers from nearly 20 enterprises of Top 500, such as Microsoft、Dell、Cisco、HP、Taiwan Chunghwa Telecom、 Motorola、IBM、L’Oreal、Royal Bank of Scotland、Yum!、PCCW、SYKES、VXI、Cctaoren.com and Contact Center & Sourcing Management University (CCMU), and managers from domestic famous organizations, which covers hi-tech, software, communication, finance, outsourcing, fast-moving consumer goods, industry media, research institutes and colleges.
    4PS Contact Center International Standard includes a complete set of “customer-oriented” system for management and performance improvement.
    It conducts 360-degree evaluation on a contact center through 180 assessment points and 5 dimensions, including Strategic planning, Personnel management, Process management, Platform(technology & environment) and performance& data, in order to find out the deficiency in the operation of the contact center, and take measures to help the contact center continuously improve the ability of operation management.
    4PS Contact Center International Standard Authentication is mainly used to help improve customer satisfaction, service quality, professional management working efficiency and business income, reduce personnel mobility, ineffective work and cost, increase customer competence and popularize brand reputation.
    As an academic institute for global contact centers, 4PS Contact Center International Standard Committee organizes members for regular study, exchange and discussion, in order to realize interactions and effective sharing.
    The Committee is committed to joint research and discussion, in order to drive the formation and establishment of 4PS Contact Center International Standard, which will become a global industry standard rooted in China for contact centers in the future.
    Copyright 2005-2010 4PS Contact Center International Standards Organization All rights reserved.   TEL:86-21-58306557 [ICP:10026114-3]

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