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Discover the Netfor Difference
We’re in the people business. And the tech business.
Ok, so we’re both. We love using technology to improve customer service and keep our clients productive.
We’ve created an outsourced solution to leverage our know-how toward creating seamless client support while removing the burden of tier one care. Our best clients rely on us to handle their help desk needs, utilize our field services team for support across the United States and leverage our tech agents to help them constantly improve their knowledge and services to get their employees back to work quickly.
Our 24 x 7 x 365 offering incorporates collaborative results for your technology needs. With Netfor’s ART and Science methodology, there’s no waiting for a call to be answered and no shortage of brainpower when a challenge hits your network. Our agents work together to address problems quickly – for you and your clients.
The bottom line: We respond when you need it the most.
94%
Caller Satisfaction
> 90%
Client Satisfaction
> 75%
Resolving Calls
80%
Calls Answered Within 60 Seconds
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Our Services
Get the most value out of your IT by combining it with our help desk support.
Tier One Support
Technical Service Desk
Customer Service
Service Desk
Field Services
Field Services
Security Managed Services
Security Managed Services
Build vs. Buy
Over the past decades, organizations have made unparalleled strides toward improving customer experiences through a combination of technology and people skills. Even as corporation’s increase training, introduce products, expand services and take other bold steps to care for their customers, questions arise that demand answers, and problems pop up that need solutions. Oftentimes, a help desk or call center is necessary to be sure answers and solutions are provided efficiently and in a way that best serves the interests of the organization as a whole.
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Working here is pretty great!
We think you’ll agree.
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We work hard to make sure our work environment reflects the changing needs and wants of our people, and it’s why we provide many industry-leading benefits to our employees who rely on them. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success on the job and to live a healthy, balanced life.
It's time to improve your customer's experience.
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LOCATED IN THE FISHERS TECHNOLOGY PARK11810 Technology Dr.
Fishers, IN 46038
800-638-3674
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