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SearchTopics AllISO20000ITILSite NewsCreate an accountHome· Topics· Forums· Your Account· FAQ· Contact UsModules· Home· FAQ· Forums· Search· Statistics· Submit News· Surveys· Top 10· Topics· Web Links· Your AccountLoginNicknamePasswordDon't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.ITIL & ISO20000This portal was designed to be a medium for peer to peer communication and assistance with ITIL, ISO20000 and BS15000. Please help us to achieve this mission by linking to us from your own website.Most Recent PostsWhat are Proactive Problem Tickets? ISO internal audit ISO 20000 ServiceCenter 5.1.2 Creating a new category ITIL Implementation ITSM Release Management positions Where to Obtain the ISO 20000 Standards Measuring Productivity in a Service Centre ITIL vs ISO20000 Parent change record does not auto closeITIL & ISO 20000 User Group ForumsITIL News SnippetsForrester Research report (Ref: Computer Weekly) that IT depts can improve their efficiency by using ITIL. The report states: "ITIL is the foundation for better control of how IT delivers services to business."Standards Australia have published AS8018 (AS 8018), to equate to BS 15000 / ISO 20000.The ITIL, BS15000 & ISO 20000 User GroupYour Gateway to IT Service ManagementThe importance of quality IT service management is becoming ever more apparent. It is an area which in the modern area demands clear focus and attention. For this reason recent years have seen a recognized and professional structure emerge to support this: ITIL. ITIL, the IT Infrastructure Library delivers a host of benefits, and has become globally used and followed Not far behind this development, a standard has also started to emerge: ISO20000. This is specifically dedicated to IT service management, and comprises two parts: ISO 20000-1 and ISO 20000-2. This was originally published by BSI as BS15000 (parts 1 and 2) and it too is now being widely deployed and followed.This portal is designed to support both these initiatives. It was devloped to provide information and background, and also to provide a medium for peer to peer communication and assistance for IT professionals. Enjoy...What is ISO 20000?Posted by bs15000 on Thursday, December 15 @ 13:57:17 UTC (13030 reads)(Read More... | Score: 3.11)Formally: ISO 20000-1 "promotes the adoption of an integrated process approach to effectively deliver managed services to meet the business and customer requirements". It comprises ten sections: Scope; Terms & Definitions; Planning and Inplementing Service Management; Requirements for a Management System; Planning & Implementing New or Changed Services; Service Delivery Process; Relationship Processes; Control Processes; Resolution Processes; and Release Process. ISO 20000-2 is a 'code of practice
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